FAQ


Production and Shipping Time

All products are custom printed and shipped within 5 business days.

Shipments take anywhere from 3 to 5 days depending on location. 

All shipping costs are included in our pricing. 

 

100% Satisfaction Guarantee

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge. 

What to do if you're product is not 100% amazing.

1. Take a clear picture of the product and what is wrong with it.

2. If possible, take a clear picture of the product sticker and shipping label.

3. Send us email at info@box13apparel.com explaining your situation and with the attached pictures within 14 days of receiving your product.

4. We will send you a replacement with expedited shipping at no coast. 

5. As each product is made to order, there is no need to return the defective product.

Returns must be made within 14 days of receiving product. At the time you place an order, you will be asked to confirm all the details regarding the item's size, color, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.

If we did make a mistake, take a picture of the product, its sticker tag, and the package it came in (for tracking number) if still available, and send an email to info@box13apparel.com with your order number, pictures, and description of the problem. We will have new one made and shipped to you with express shipping. No need to return the old one. 

Since each product is "made to order" we are unable to exchange items if they don't fit properly so be sure to consult the size charts before ordering. We will however provide you with an "at cost" replacement product if you so chose. Just shoot us an email with your order number and we'll send you a checkout code to use at your convenience.